Refund Policy

Last updated: January 2025

30-Day Money-Back Guarantee

At GardenPro Academy, we stand behind the quality of our gardening education. If you're not completely satisfied with your course experience, we offer a full refund within 30 days of enrollment.

Refund Eligibility

You may request a refund if:

• You request the refund within 30 days of course purchase
• You have completed less than 25% of the course content
• Technical issues prevent course access (we'll first attempt to resolve)

Non-Refundable Items

The following are not eligible for refund:

• Courses completed more than 25%
• Requests made after 30 days from purchase
• Physical materials or seeds (if applicable to course package)

Refund Process

To request a refund:

1. Contact our support team at refunds@gardenpro-academy.ca
2. Provide your enrollment details and reason for refund request
3. Allow 5-10 business days for processing
4. Refunds are processed to the original payment method

Partial Refunds

In exceptional circumstances, partial refunds may be considered on a case-by-case basis for students who have legitimate concerns about course content.

Course Transfers

Instead of a refund, you may transfer your enrollment to a different course season or format, subject to availability and price differences.

Contact for Refunds

For all refund requests, contact:
Email: refunds@gardenpro-academy.ca
Phone: 1-800-GARDEN-PRO (Canadian toll-free)
Response time: 24-48 hours